FREQUENTLY ASKED QUESTIONS (FAQ) – Heavenly Caramels

To provide our customers with the best experience, our chocolate sales are on pause until fall due to high temperatures.

FREQUENTLY ASKED QUESTIONS (FAQ)


WHEN WILL MY ORDER SHIP?

-We strive to process and ship out order within 24 business hours. Some restrictions apply

DO YOUR PRODUCTS CONTAIN GLUTEN?

-Our products do not contain any gluten.

HOW DO I SET UP A WHOLESALE ACCOUNT?

-Click here to send us a Wholesale Inquiry 

WHAT SHIPPING CARRIER DO YOU USE?

-We use USPS and UPS to deliver our packages.

HOW EARLY SHOULD I PLACE MY ORDER FOR THE HOLIDAYS?

-To be able to receive your package in time for the holidays, we do recommend       you order at least a week in advance.

WHAT IF MY ORDER DOESN'T ARRIVE? 

-Feel free to contact us by phone or email

CAN I SHIP TO A DIFFERENT ADDRESS THAT IS NOT MINE? DO YOU OFFER FREE SHIPPING?

-Yes absolutely!

HOW CAN WE CONTACT YOU?

-You can reach us by phone at 801-399-3007 or by email Sales@heavenlycaramels.com

DO YOU OFFER FREE SHIPPING?

-We offer free shipping for orders over $50 
HOW MUCH IS SHIPPING AND HANDLING?

-Shipping rates are based on item weight and destination