FREQUENTLY ASKED QUESTIONS (FAQ)


WHEN WILL MY ORDER SHIP?

-We strive to process and ship out order within 24 business hours. Some restrictions apply

DO YOUR PRODUCTS CONTAIN GLUTEN?

-Our products do not contain any gluten.

HOW DO I SET UP A WHOLESALE ACCOUNT?

-Click here to send us a Wholesale Inquiry 

WHAT SHIPPING CARRIER DO YOU USE?

-We use USPS and UPS to deliver our packages.

HOW EARLY SHOULD I PLACE MY ORDER FOR THE HOLIDAYS?

-To be able to receive your package in time for the holidays, we do recommend       you order at least a week in advance.

WHAT IF MY ORDER DOESN'T ARRIVE? 

-Feel free to contact us by phone or email

CAN I SHIP TO A DIFFERENT ADDRESS THAT IS NOT MINE? DO YOU OFFER FREE SHIPPING?

-Yes absolutely!

HOW CAN WE CONTACT YOU?

-You can reach us by phone at 801-399-3007 or by email Sales@heavenlycaramels.com

DO YOU OFFER FREE SHIPPING?

-We offer free shipping for orders over $50 Click here for more information 

HOW MUCH IS SHIPPING AND HANDLING?

-Shipping rates are based on item weight and destination