Heavenly Caramels is focused on quality and are dedicated to our loyal customers.  However, we do understand that things happen and if you are unsatisfied with any products that are purchased from HeavenlyCaramels.com you can contact us within 24 hours of delivery and we will work with you to provide a solution to return or refund if needed. Please email at Sales@heavenlycaramels.com  or call us at  801-399-3007